Deepa Haridas

Review of Hyatt Regency Orange County

I was stuck stuck in the elevator for an hour wit...

I was stuck stuck in the elevator for an hour with my 6 year old. The staff refused to call 911 despite my husband pleading them to because my daughter was in distress. My husband had to call the firefighters then. The staff maintained that they are following procedures and 911 is not in their procedure unless someone is dying. They were rude, not transparent of what is happening and were concentrating more on downplaying the incident rather than helping us. The staff and hotel management were least worried about the safety. This puzzled not just us but bystanders and firefighters who came in and were surprised that hotel staff had not called them. If a concept of -ve stars should be introduced, this hotel should be the cause for it..