Jason Figueira

Review of South London Jaguar Center

Believe me, I don't want anything, but you'll defi...

Believe me, I don't want anything, but you'll definitely need to improve your customer communication & service.

The first time, in spite of making an appointment to have a test drive, we were made to wait more than an hour.

For some reason, we decided to go back there. Three times to make an appointment to view a car! 1st time they took my details down & were supposed to send me an email confirmation. 2nd time, I called back as I didn't get a reply, they didn't have any of my details.
3rd time had, my test drive booked in for the next day, only to receive a call on the very morning that the car had gone for PREP!!! The car had been advertised for weeks, but why would it go for prep all of sudden? They even had the audacity to ask for a deposit, before even viewing the car.

Its the following week now & they called on Monday to say the car maybe there on Thursday, will call & inform to book a test drive.

Go to Grange Jaguar, Barnet their customer service is more warm & they look to sort the customer out immediately & not make them wait, when they've made an appointment.