yasmine martinez

Review of Cheeky Strut

Prior to a month ago I went to cheeky for brows (s...

Prior to a month ago I went to cheeky for brows (siren and proper same owner) and special event hair. I had a trial with one of their make up artists who did a good job for my wedding. My only request was that she jazz up a notch. I scheduled my entire wedding party for hair and make up for my November 2016 event in March of 2016. Last month I asked for big curly hair and dark dramatic make up for my engagement photos. The wedding coordinator provided the staff with photos of examples of what I wanted done. I walked out with a blowout and make up that I could have done myself; not even a touch close to what I requested. I had no opportunity to make them redo anything because they ran behind making me late for my photos. I tried to salvage the look as best I could when I got home, but there was so much product in my hair to straightened my natural wave barely would hold. Today I seen some of my engagement photos and wanted to cry because my hair looked terrible. It didn't even look like me because I never straighten my hair. I immediately advised the coordinator of my disappointment. The salon manager was supposed to follow up with me in a few days. Over a week passed and I heard nothing so I followed up. The owner of the company Katie Lynn then called me; she was very condescending and acted as if she knew what I felt just because she had previously been a bride. She was very rude I know she was not even trying to listen repeating I am just not the cheeky type or look so she cant make me happy; no one ever complains about them. I then advised her that I provided photos of the look that I wanted in March when it was all scheduled; per her salon manager the staff was supposedly able to do the look. According to Katie Lynn they could not. Either the staff is not as good as she thinks or she is a closed minded person and only wants them to make everyone look like clones of herself with natural make up/hair. She proceeded to cancel my whole wedding party for my wedding in two months; telling me she was afraid my wedding party would not be happy even though they never had issues. I advised her the bigger issue was her canceling my wedding party two months before my date and having to find some place else to provide hair/ make up services. She gave me a refund but would not put it on my card (my original form of payment) instead she mailed a check. I hate my photos, I have had to hunt for new hair and make up for a party of eight, and why should I be punished for her staff's lack of diversity in hair styling/ make up application and following directions? They should send me $500 more to retake my engagement photos and pay me time missed from work as far as I am concerned. They turned a fun day into a stressful one because they did not care what I wanted it was about the "Cheeky" look. So if you don't fit their carbon copy mold of boring don't go there. It is called hot rollers and eyeliner...ask any pageant girl. Homeless looking is not the look I was going for and I have been provided with better make up application at the cosmetics counters in Macys.