I had the pleasure of working with Richard Souza, ...

I had the pleasure of working with Richard Souza, and let me tell you, he made everything a whole lot easier. This was my second time applying for a mortgage and for someone who isn't up to speed with the amount of documents, or understand the lingo, I was extremely grateful to be working with Rich. He was patient, quick responding, and when I didn't exactly understand what document I needed, he spoke directly with my bank manager. I literally called him every single day and not once did he ever give me an attitude or make me feel like a burden, he understood I didn't do this daily and that I was A LOT of work. He'd even chime in here in there with me talking about recent sporting events while shuffling through the stack of paperwork I threw at him. If I ever apply for another mortgage, I'll be asking to work with him at the Poli Mortgage Group. Fantastic service and fantastic people.