Was there 3 days in the junior suite at $375 a nig...

Was there 3 days in the junior suite at $375 a night. Let me tell you not a great experience even as a Hilton honors member. The place is being renovated which is fine. 1. Our A.C. had issues and they came and checked it and confirmed it and the guy never came back. 2. The couch was so worn that it felt like you were sitting on metal poles when you sat on it. 3. We preordered water in a bottle which froze and busted in fridge and we had to call multiple times to get cleaned up. 4. We decided to have brunch at the new Shades location and booked it on open table app for 1030 am and arrived 5 mins before and was told our table wasn't ready though they had 8-10 people in whole restaurant. At the 10 min waiting on table mark I checked again and they immediately sat us in a vacant table that was avail 10 mins prior. It was crazy! 5. We had issues ordering the pay per view movies through the TV in room app and was advised a representative was on the way up to room. At the 2 hour mark we never heard from anyone and just went to bed instead of watching a movie.
Anyways our overall experience was definitely a 2 out of 5 but location was good and the view was good.