Gijs de Beer

Review of interpolis de meern

Last holiday, our 6-month-old daughter became seri...

Last holiday, our 6-month-old daughter became seriously ill. She ended up in the hospital for a few days. Fortunately, she has now recovered completely. But it was quite a shock, especially because it was our first child.
We finally flew back a week later, when it was allowed again. Fortunately, we were well insured, that's how we thought.
I have now been insured with Interpolis for 18 years. For everything, also my business insurance. Together more than 5,000 per year. I have always been well helped in the past. I called Rabobank every year to check my insurance policies. But since I can use the Rabobank app, I do it myself.
I thought that children up to 5 years of age are co-insured for free. Unfortunately this did not appear to be the case. Formerly, but now no longer. Because I was always well insured, and this was only the second time in 18 years that I reported damage, I had the hope that Interpolis would be lenient. I called the help desk and I would be called back within 10 days. After having heard nothing for 11 days, called again. The next day I was called back and I was told that people who are underinsured are not being called back, and that I would not receive anything because I had not taken out the right insurance. I received the same answer on an official complaint.
Now the fault lies with me, that's right. Yet I had hoped for a different outcome. The difference in premium amounts to 1.79, for 6 months. A fraction of what I pay every year. Call me naive, but I had hoped Interpolis would look at specific cases, at people. I always got that idea in the past. But apparently, 18 years of being a loyal customer is worth nothing. I do not feel heard and I am richer in illusion. You only get to know your insurance company when you report damage. In any case, I am going to look for another one.