I'm not very happy with this place took my car in ...

I'm not very happy with this place took my car in on Thursday (6/28/18) for a oil change and to have it checked for a rattling sound that I could hear. Well they did the oil change and on my 2 hour drive home I could still hear the rattling noise.My husband gets home and looks under the car to see what they supposedly done and we notice that a screw is missing at this time we don't know if they forgot to put it on or if the screw was already missing so we drive back the next day to tell them about the missing screw and the rattling noise. They tell me they are busy and can't see me till next week. I said they don't even have time to put a screw in at least so I can check if this is causing the rattling sound the guy said NO!!! He said I could take it to any ford place and see if they could check it out he mentioned Gene Messer Ford so we go there and they were busy too but a Mechanic their made time to put our car on a jack and show us where the rattling was coming from it was nothing major he was even nice enough to fix the rattling issue. while we are under the car with the mechanic my husband finds another screw missing plus all the other screws are loose so the Mechanic said they forgot to put the screws in and tighten up the screws. A big thanks to the Mechanic at Gene Messer Ford for putting in our missing screws, tightening our loose screws and fixing our rattling issue. I so do not recommend anyone going to Pollard Friendly Ford service department they did a crappie job for us!!!!!!!!