Sarah Stern

Review of Colders Furniture/Kunzelmann E...

My boyfriend and I bought a couch from the Oak Cre...

My boyfriend and I bought a couch from the Oak Creek location. The couch we bought took 8 WEEKS to be made. Once the couch came in they scheduled a time for it to be delivered. When the day came to get our couch they couldn't get it up our stairs. Delivery drivers said that they could take it back and we get a store credit. Needless today we were very sad that the couch we picked out and waited so long for we ended up not being able to get. I was DREADING going back to the store to find something that would work for the very limited space we have to work with. Also we didn't want to wait another 8 WEEKS for another couch to show up and we didn't want to settle for something we didn't like. We went into the store on HWY 100 to look to see what our options were and a sales rep that goes by Pinto greeted us and we explained our issue. We stressed that we couldn't wait for something to arrive that we need something ASAP for a couch. He was SO INCREDIBLY helpful, he walked us around and showed us the type of couches that would be best to make sure that we can get it our house. We ended up finding something similar to what we originally purchased and they are delivering it tomorrow! Pinto made a super stressful situation into a very easy process, we were in and out of the store in an hour.