Samsung Galaxy Watch ordered from MediaMarkt on Ju...

Samsung Galaxy Watch ordered from MediaMarkt on June 26. The promised delivery time is 1-2 days. MediaMarkt is the cheapest, so that was the deciding factor in choosing this company.
It is striking that I have to enter a lot of personal data. Even my phone number is required. Well, I will fill it in. Maybe it will benefit the service.

Today, 5 days after ordering, I see that the product is still not offered at PostNL by MediaMarkt. I decide to call customer service.

MediaMarkt has opted for the most annoying music on hold, probably in the hope that after a few minutes customers will be tired of hanging up themselves. I'm on hold for 8 minutes and 53 seconds. After this, the connection is suddenly broken. My blood is already boiling nicely at this time.

I call the same song, cursing, and after 7 minutes (again that annoying music) I get an employee on the line.

I explain that I have not yet received my product and ask what goes wrong. The employee asks a few things about other departments, but cannot tell me how long it will take and what goes wrong at all.

She explains to me that she can submit a request to another department. I will be called back within 48 hours by this department. I decide not to do this. Other companies, such as CoolBlue, Bol.com and Amazon can ensure that I have the product within 24 hours! Then I will not wait 48 hours for an answer from some department of MediaMarkt ?!

I still propose to cycle to the MediaMarkt store to pick up the same product there. This is not possible. The employee says that an order on the MediaMarkt website is not the same as the same product that is at the MediaMarkt, 500m away.

Then cancel the order. The employee cannot do this herself. How funny and cringeing at the same time, this is another department. They will answer within 48 hours whether the cancellation was successful or not. If the package is delivered all of a sudden, I have to refuse the product at the door.

In summary: MediaMarkt does not deliver products, does not think along and the service is of poor quality.

What can you learn from this: Although MediaMarkt is cheaper, it is better to pay a few euros more at CoolBlue or Bol.com. They can deliver (on time), and if something goes wrong there, they will solve it for you.

MediaMarkt is another customer poorer, and I have an experience richer. Till never!