chanda pearl

Review of Edencrest

I and 25 of my friends and family chose to stay at...

I and 25 of my friends and family chose to stay at the 'Estate of Relaxation' a property managed by Eden Crest for my 30th birthday celebration.
My celebration was great ONLY because I have the BEST Loved Ones in the world NOT because Eden Crest management/staff and THE LACK OF CUSTOMER SERVICE I RECEIVED.
I called on Friday to tell of the broken Fire Place, TV, and arcade game. I was given instructions to locate the breaker box and told that maintenance would be there the next day.
On Saturday, the management was called again and asked WHY was there strangers around the house with tooling, why these strangers had CUT OFF FOR 2 HOURS (when the water turned back on the Jacuzzi AND tubs were filled w/ black sediment), that we NEEDED a Propane Tank, the broken fire place, tv, arcade game and was told: "come pick up the propane tank ~45 minutes away." FYI, my family were in the middle of preparing my birthday dinner Imagine no water and RAW steaks on the grill

My family did all to compromise - by picking up the propane tank, trying to fix the broken fire place, etc to keep my weekend as special as I had dreamed.

On Sunday, when i called to tell management of how horrible the customer service and experience was... the Director of Sales, Richard, all but told me it was my FAULT. He told me that not having water, happens, that WE should have needed the propane tank before 2:30pm when we called (office closes at 5pm), I should have called back on Saturday and told them the fire place did not work.. (yes, I did call on Saturday and Sunday 2x)

Not once did Richard, Director of Sales apologized or try and retain me as a customer of Edens Crest.

I come to the Smoky Mountains often, bring many guests to experience the beauty of the mountains.. But I WILL NEVER RECOMMEND, OR STAY IN A CABIN MANAGED BY EDENS CREST...
DON T STAY W/ THIS COMPANY.. THERE ARE MANY OTHER COMPANIES IN THE SMOKY MOUNTAINS.. RECONSIDER!