Awesome! Just caught by an unpleasant surprise whe...

Awesome! Just caught by an unpleasant surprise when we were greeted after a red-eye flight by the rude American front desk attendee - who felt the need to insult the intelligence and eye-sight of my aging parents. Most likely from either NY, PA, or NJ, each day he stared down at the computer, never acknowledging the groups of guests as they enter the lobby.. It's not just the disappointment that he's not the friendly person I expected. It's just - I try so much so they don't think they're old. If you work in hospitality, why talk so condescendingly to guests? That's the family's job.