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sarah urke

3 years ago

We had a terrible experience working with Sarah to...

We had a terrible experience working with Sarah to plan our wedding. We hired her as a "month of" wedding planner over a year in advance to our wedding. When Covid hit, we decided to cancel our wedding ~6 months in advance. Given, that it was so far in advance, Sarah had YET to do any work for us except reserve our date and send over a few basic PDFs with recommended vendors that we did not even use as we had already booked everything. Despite pleading with Sarah for a partial refund of the $1200 we gave her she refused to provide us with any refund or even discuss the option of postponing/rescheduling. To make matters worse I am a health care worker working in the ICUs in New York City so it is understandable that I did not want to expose my loved ones to travel and covid at a large event. Instead of working with us to compromise, Sarah expected us to cover her loss during the pandemic while providing us with absolutely zero gain. Every other vendor we have worked with has provided us with at least a partial refund and it is very disappointing that Sarah treated her client this way. Beware and stay away! Awful experience to be dealing with her on top of living a nightmare at the hospital everyday for the past year.

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