We were very excited to stay at this hotel as it a...

We were very excited to stay at this hotel as it appeared to be very luxuriously appointed. However, it falls short in many unfortunate ways. We were in and out of hotel often and only noticed a concierge at the desk one time- whom was also covering the front desk. The hotel seemed minimally staffed as room service took almost an hour for a mid-afternoon snack. Also, the front desk takes the room service order- which resulted in a delay and inaccuracies on our order. The concierge level is a poor attempt at mirroring similar four star properties such as Four Seasons, Ritz Carlton, etc. The concierge level offered a very tired cheese plate with ritz like crackers, pulled pork, and occasionally chicken wings- not exactly par for the course. Also, the food was never consistently available. Whether it was fifteen minutes or forty-five minutes before the service ended- they would not replenish their very limited offering. However, the spa was an amazing experience and was at par with many 5 Star level hotels we have stayed at. Two massages were around $450 inclusive of gratuity and it they well worth it. Our king room was nice but not but seemed a little dated and had very thin walls resulting in overhearing conversations next door in addition to street noise. Overall, we had a somewhat enjoyable stay however for $400 plus per night- we will stay elsewhere next time in savannah.