Please avoid this location. I honestly rarely writ...

Please avoid this location. I honestly rarely write reviews; however, I need to express my disappointment in the hopes of helping others that are trying to protect their pets. The following is a list of concerns that I had with my past three visits:
- They do not know my cat s gender
- They did not disclose the standard results of the vitals examination until further pressed and asked (e.g., temperature, weight, etc.)
- They reported that my cat s temperature was normal, while suggesting FIP. A common symptom of FIP is a fever, and when asked, they said they did not perform a rectal temperature test. They then performed the rectal test, and it turns out to be 4 degrees higher. The result went from normal to high fever (101 to 105 degrees). Yes, the ear test is less precise, but this level of discrepancy would have left me without a clue of a possible fever.
- They did not address how to administer the medication received
- They did not review blood work that was conducted at another facility and provided as supplemental information to help assess my pet s condition
- They forgot to provide me with my prescription
- Their follow-up exam pricing fluctuates each visit without an explanation
- Was told to purchase medication directly from them due to limited national supply. The CVS next to my house had the medication in stock for at least half the price

I understand this is a 24 hour emergency facility. The premium prices your customers pay reflect these services. Yes your facility may be busy, and yes there s a lot going on but the level of unprofessionalism is shocking. I honestly feel that the focus is to up sell on opportunities, and these opportunities are at the cost of your pets, which I consider family.

I will find a vet that takes the time to get to know my pet, understand my pet, and ensure that their sole focus and goal is to help my pet be healthy and thereby happy. When this is provided, I wouldn t care to pay whatever the price may be.

Case in point, I have yet to see great reviews regarding cats that have been taken here.