Rosario Judez

Review of The Roomstore

This store is the worst choice to buy some mattres...

This store is the worst choice to buy some mattress - mattress. I bought my mattress in June of 2018 in this store, new with manufacturing in May 2018. It had been almost 10 months, and I began to feel that my 1000 dollar mattress felt some springs and the foam was moved. Every time I changed the sheets, it was worse. I called the store 2 months ago to make my warranty, 1 month so they could send me to a technician, when the technician came, he saw that the mattress was completely deformed. The technician took the photos and certainly said that the mattress was damaged, we turned everything, to the box, to the mattress. It turns out that the technician took a picture of the box turned over and the company assumed that we had it that way. And of course they are not going to pay the guarantee, because it is the client's mistake to have the bed box upside down. The truth is that my mattress was not even a year of manufacture. It was made in May 2018. These people are the worst, they have you in a process of 2 months and they do not fulfill the "guarantee" that the mattress legally has. I am currently looking at how to act against the company. It's the worst experience I've had. And all for giving Rooms to go the opportunity to furnish my house.