Barbara Bauer

Review of Persante Health Care

Disrespectful staff with no oversight or accountab...

Disrespectful staff with no oversight or accountability, this operation is the absolute pits. GO ANYWHERE ELSE. I was supposed to be called on an emergency basis, their normal time to schedule a study is 3 to 5 days, but since I was an emergency they waited until at least 6 days before calling me. But hey I don't really need to breath, do I? The clerks who answer the phones are beyond rude and beyond clueless, and won't hesitate before hanging up on you. In the week leading up to my appt., I got 7 robo messages telling me to show up at a certain date and time, and then ON the day of the test they try to jerk me around and leave a message changing the time to something even more inconvenient for me. I tried to call back to speak to someone, but oh silly me, why would I expect the decency of a return call? When I got there the technician got very nasty with me, told me she "could only see part of what was in the computer"; very, very unprofessional. She handed me a bunch of forms to sign after asking my name. I think all those girls are brain dead, all the paper work she handed to me was for someone else. The overall experience was so bad that I tried to call Persante (as opposed to Virtua), and when I finally got a hold of someone in their Tennessee corporate office, company seems to have changed its name but same stupidity and lack of accountability. I left messages which were never returned. THE ONLY PERSON YOU WILL EVER be able to speak to is the person to reorder supplies (so you can spend more money there, of course!). This company has no credibility or accountability whatsoever and should not be in the healthcare field. I am going to call my insurance company and see if I can get my CPAP equipment and supplies from somewhere else and suggest you should do the same. Its been quite evidence that dealing with this company will be a nightmare. AVOID AT ALL COSTS. Isn't it funny that none of their "five star" reviews actually say anything at all except one. Like nobody is going to notice that.