Gilean Goodman

Review of Alan Webb Mazda

Talked to salesman at 10 am about a specific car, ...

Talked to salesman at 10 am about a specific car, he assured me that customer service and satisfaction were top priority and he'd get right back to me with bottom line pricing (I'm north of Seattle, not interested in driving down and haggling, wanted all my ducks in a row). We discussed faxing documents, and that I was ready to move on the vehicle immediately. An hour later I texted him, management still not available. 2 hours later I texted again multiple times , no response. 3 hours later I FINALLY hear back (after I sent an obviously unhappy text). They sold the car, but by the way, we wouldn't have negotiated on price anyway. It was only reasonably priced, not amazing, plenty of wiggle room. Terrible practice to leave someone hanging for 3 hours. Obviously took my business elsewhere (where I got the same car for literally thousands less).