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Review of Bosch Australia

If there was a way I could leave less than 1 star ...

If there was a way I could leave less than 1 star I would! We bought top of the Bosch range series 8 appliances and within 1 month of installation have had 3 technicians out to our house. You call the customer service team and ALWAYS get transferred to the UK as they are too busy to take the call. No one ever calls you back. The service I received at the retail end was amazing. The product experience I've had has been literally the worst of my life. Our flexi - induction cook top ALWAYS turns off during cooking. The new pots they promised me to resolve the issue never arrived. On the odd occasion someones returned my call they haven't done what they said they would. I had one great Bosch customer service person, however she has now resigned! I can only assume from the poor rating Bosch have that they genuinely don't care about creating positive customer experiences. If only I'd read the reviews prior to buying a kitchen full of their products. So as I type this review my appliance still doesn't work. Perhaps Consumer affairs can assist!