Chanda Parker

Review of Village Inn

My Family went in to eat breakfast today, we ended...

My Family went in to eat breakfast today, we ended up being in the restaurant for 2 hours. We were told the wait would be 10 minutes and waited 40 minutes for a seat, with a table of the same size that came after us, was seated ahead of us. Once we were seated, it was an hour before our food was on the table. The food was cold, the manager had a complaint at a table near us, he spent plenty of time dealing with that, but when my husband spoke up and said our food was cold he proceeded to just apologize and walk away. I was more than willing to pay for a part of our meal, but not all. I asked to speak to the manager when I went up to pay and when he came up I began telling him the issues with our meal. He argued with me about how long we had been there, then told me that when we checked in the "guy" who checked us in said it was a table for 2 and then came back to say 5. I asked what guy and he raised his voice at me and said again the guy who checked you in! I said I checked us in and I told you 6 from the beginning. At this point he took the check and said I'll take care of it and just walked away from me. I have been in the service industry for 15 years and have never seen a manager so disrespectful and unwilling to hear concerns from a customer. We will never go back.