Seresh Adham

Review of Marriott International - Renai...

What started of as a great check in quickly turned...

What started of as a great check in quickly turned. After unpacking and settling into the room the staff informed us we had to pay double what we had paid in order to stay in the room due to a staff error! After informing the staff the card had already been charged and we had an agreement they apologised and insisted we still pay or downgrade so at 9pm we had to pack our things again and move keeping in mind we have a baby and pregnant. It was incredibly disappointing and ruined the whole stay and that was just day 1. We are still awaiting the refund!