Caroline Gorriquer

Review of Steigenberger Aqua Magic Resor...

We are currently spending our vacation at this hot...

We are currently spending our vacation at this hotel. We paid the price for a great vacation.
We are disappointed...
Regarding cleanliness so far nothing to say. Maybe because it's Sunday, but today all the toilets were dirty.
We have been there for a week and the bed sheets have not been changed.
Small detail, we only have 3 towels for 4 people, not practical.
We had chosen a hotel with 2 different aquatic structures with 2 children of more or less opposite ages (3 years old and 9 years old).
The little one cannot access the large structure at all ... even accompanied ... (vla tout).
On the other hand with regard to the small slides, it can only do one (and more).
The supervisors are very strict and no way to discuss! They just whistle all day long, we don't even know why.
The "correct" clothes are required in restaurants but for "some people" only to believe. Just like the outfit for the pool ... some can go dressed from head to toe when others take a remark for a simple t-shirt, go figure.
Very big complex with far too many people for our taste. For meals it's always madness.
If you are looking for entertainment this is not the place.
For the little ones, the show is the same every evening and for adults level daytime entertainment you have the choice between water polo in the morning and water polo in the afternoon .. besides, beware of stray balls.
The evening shows not great either.
On the positive side, the room is spacious with a separate bedroom for the children and a nice bathroom. We had nice touches for our honeymoon as well as for an anniversary and the restaurant staff are very friendly. All in lived up to our expectations.
The hotel is beautiful and close to the sea and the airport.
We could seem for difficult but after having discovered other less rated (and less expensive) hotels we are generally dissatisfied.
Pity :-/

Following my comment, great reaction from the staff.
Little care ... the room cleaned thoroughly, special attention. Nothing to say!
Everything was going so far, we were quietly doing the only toboggan my little girl can do. Which has never been refused us ... and the day supervisor comes to make a remark. To believe that we want to spoil our stay until the end! It's incredible. Now it would be my husband who would be too big to slide. They don't know what they want!