I was disappointed as soon as i walked to the chec...

I was disappointed as soon as i walked to the check in desk. I was told the Harbor tower where my room was booked was full and some rooms closed, they offered to put us on the water front tower for an extra $60.
That didn't go well with me so we ended up getting the room for the price of the reservation. Room service has a bit to be desired, smoking room ash trays don't get clean and garbage cans get left in the middle of the room. 30th floor, there is a table out side the elevator that had a cigarette butt on it for 3 days. ?? I am giving a 4 Starr because i liked the location, shuttle was perfect.