Shawn Barr

Review of Duraco Windows

Ordered inside door with storm door. First of all ...

Ordered inside door with storm door. First of all waited 4 months before going to place of business only to be told that my storm door was a couple weeks out. They made arrangements to install my door which they did. Then when they installed my storm door , which was a royal model #930 that comes with a dead bolt and a 16" kick plate, they proceeded to install a 78" with no dead bolt, and a 4" kick plate and not a royal #930, onto my 80" door frame, leaving a 2" air gap underneath the storm door, and the installer saying that this is normal. Also they did not silicone under or over top the frame. Silicone all over my floor, did not finish installing the interior moulding correctly. So we sent emails, they sent back their installer who took the incorrect storm door and speaking with the installation manager who stated he would get back to me and that my correct door is in the shop, still have not corrected the issue nor have gotten my storm door or called back. Any attempt to remedy the situation has been done because I KEEP CALLING, the only good thing is I refused to pay in full , therefore they need what I have ,their payment for a COMPLETED JOB. I do not believe they will fulfill the agreement therefore I will look for a reputable company to proceed with getting my correct storm door. One Thing can be certain, any future business with this company from myself or anybody that needs windows or doors will not be from duraco. I give duraco a -4 star but unfortunately they don't have that.