We checked in the day before to handle payment and...

We checked in the day before to handle payment and waivers. And the morning of our Hot Springs tour, we arrived 15 minutes early like they said. However we stood around for a good 10 minutes and no one acknowledged us, and we were the only ones at the shop. Until we finally asked them, they said "Oh, you need to be down at the dock right now!".
No one told us about that the day we checked in, or when we were standing there for 10 minutes. After we waited on the boat for another 10 minutes for another passenger. Turns out they did a double booking and that passenger was already on the boat. Seemed quite disorganized!

However the Hot Springs tour was great. Chris, our captain and guide, took the time to find some whales. We were able to see some Sea Otters, Dolphins and Grey Whales.

The Hot Springs was very relaxing, they had change rooms and pit toilets for use. On the way back we saw some more whales.

All around great tour, besides the disorganization, worth the extra bucks.