Ahmed Said

Review of Robina Studios

Last week we had a photo session for our LD, we re...

Last week we had a photo session for our LD, we requested to print 25 pics, which includes a CD with soft copy of the printed photos. Checking the CD, I found very low resolution (72 pix) copy of our photos, that even pixelated on the regular screen. Calling the studio, my wife has been told it costs 5JD extra for each full resolution photo. Although, this is so weird policy, we have never been notified before the session neither mentioned in the receipt.
Unfortunately, this kind of terrible "customer service" is very common from many businesses in the Arab Countries. They build their rules based on the assumption that "customers don't know", instead of being successful because the customers are satisfied to know their rights. All of us should work to stop these kinds of manipulation, if we really love our countries. Writing a review from my point of view is the easiest thing we should do to express our objection.