Sushant Lala

Review of Hard Rock Hotel Chicago

I was in Chicago, IL, for the music festival Lolla...

I was in Chicago, IL, for the music festival Lollapaloza. I originally booked a junior premier suite. On the day of check in, the staff at the St. Jane hotel told me that a slight upcharge of $125 would allow me to stay in their presidential suite. They failed to properly explain that it was $125 per a night and when confronted they offered a late check in and a final rate of $145 for three days. To continue, the service provided by this hotel was not that of the standards expected of a 4.5 star hotel. Room service never assisted me even after I tirelessly explained that the room did not have enough towels or blankets. The air conditioning didn t work at all for the three days I was a guest. Even after complaining they still didn t fix any problems. After what seemed like paying for a below average hotel, I come home to find out that the hotel excessively charged us for outragoues things that they were expected to do and won t give our money back. If I could give this hotel a zero star review I would. Save your money and take it to a hotel that does not disrespect their customers with subpar service.