Serious issues with them billing my credit card 2 ...

Serious issues with them billing my credit card 2 times for the room and adding a $25 incidental fee 3 days after checkout. Called management 3 times and emailed them but they will not return my calls or email. Hot tub outside was cold. Inside hot tub had trash in it and the bed was uncomfortable. The only hotel I have stayed in that I had to move to the couch to sleep. Dog barked all night across the hall and the buffet for breakfast was cold. Not impressed with this hotel. I would have liked at least a return call for my concerns.