darren biddle

Review of Pheasant Run Resort & Spa

Worst experience ever. Let's start with the room ...

Worst experience ever. Let's start with the room my girlfriend got us a room to hide for my birthday.
Well 1st of all checkinc plumbing issue with Whirlpool tub. We were given a 50 dollars in voucher for that. Ok great. But then we get in the room out dated. Flat screen nope wifi was horrible better off with dial up. Tried to watch Netflix on my laptop can't speed isn't there i don't know oi it was suite room being pushed off and up a flight of stairs due to the other rooms all being lower but end result. Old outdated everything in a KING SUITE ROOM. COME ON THOSE ARE THE ROOMS ANY HOTEL IS SUPPOSED TO KEEP UP DATED THE MOST COMMONS SENSE. TOP DOLLAR ROOM LOW RATE EVERYTHING. Then at check out we get charged a smoking fee. For tabacco being found it was cork from a wine bottle the cork screw broke off in trying to open it. The service at the jambalaya restaurant horrible . Ate our whole meal before getting drinks we ordered and even a glass of water. Glasses of water are brought out 1 St not last. I would have had fit if the meal hadn't been free due to our voucher for our horrible room . All together not happy at all .Been going there for years. Two weddings and numbers of other gatherings. But this made me never want to waste my money again .They holiday inn across the street which I have been to also has much more up to date things and they are not a resort .Key word you are a resort not just a HOTEL .People from all over want to go there because of the beautiful commercial for the place well don't be fooled by an outdated place. The only part that was great was the escape rooms downstairs .