EDIT: after posting this review someone finally re...

EDIT: after posting this review someone finally reached out to me. A representative came to my place and gave me a new key. The phone representative and the lady who delivered the key were both friendly and helpful. Disappointed that it took a month but very happy with the ladies who resolved it today.

My HOA recently switched to this management company and I had high hopes after coming from a terrible company. It is now August 1st and I STILL do not have access to my complex's pool due the lack of action on behalf of the management company (FOB will not work). I have contacted Heritage THREE times and every time I am told "we will forward to property manager" and NO ONE has reached out to me or resolved the issue. I pay a portion of HOA fees towards pool maintenance every month (always on time) and as a new homeowner (FEB) I am unable to access the amenities I pay for due to no fault of my own.