I went to this place because it is close to where ...

I went to this place because it is close to where I live. Here is my experience with them. My engine light was on, they replaced a vacuum switch valve that cost me a couple of hundreds bucks (part+labor).

The light went back on again the first time I drove it after I took my car back. So I went back to Carrsmith trying to find out why. Same engine code was read as last time. After 2 days of diagnosis, they told me the EGR valve needed to be replaced and it was hard for them to find the valve so they needed more time to ask around. I googled the EGR valve for my car and found two places from which I can order the valve in 10 seconds. Not to mentioned that the online price is only a fraction of what they charge (~$50 compared to $185). Their price for services seems to be more expensive compared to other mechanics.

I started to feel that what they said sound really sketchy, so I did some more search on a car forum about this engine code. Guess what, professional mechanics recommend the first thing to check is the EGR valve. I have no idea why they didn't find out about this EGR valve problem in the first place. I wasn't even convinced that the vacuum switch valve needed to be replaced at all because the replacement obviously didn't stop the code from showing up.

I have the same experience with some of the other reviewers. When they say they will call, they rarely do. I have to call them in order to get an update. When I told them that I needed my car back by the end of the day, the car was dismantled and not ready when I was there.

I am not going back to this place again.