Meri Breault

Review of Bay Photo Lab

Turned a one star to a five star! Shortly after p...

Turned a one star to a five star! Shortly after posting the below review, I was contacted by Customer Service Supervisor Jennifer. She immediately, and without any hassle, rectified the situation. My current order was cancelled to allow me to upload the correct image in a new order, which I have done. I was very happy with the quality of the first order I placed, and am looking forward to receiving my second.

Incredibly disappointed in the customer service I received. My first order with them was great, so I placed another. There was a mix up with the file upload, and I contacted them to see if I could upload the correct image, and was told no, there's no way to change, correct, or cancel the order at this time. It has not left their facility and isn't scheduled to ship until 6 days from now, but Angel R was incredibly dismissive and not helpful at all. I am out hundreds of dollars for my order, and will never use this company again.