Nina James

Review of Minster Law Solicitors

It's been over a year since we had an horrific cra...

It's been over a year since we had an horrific crash with a 40 tonne lorry and 3 other vehicles, you have made the process more painful and difficult for our entire family. Never have we been treated so badly and with so little care for our situation. After 8 months or so of getting absolutely nowhere with you, no response to our letters or phone calls and no closer to closing the case, we finally decided to take our case somewhere else. 3 months later you still won't release our paperwork despite us filling in all your forms and writing and calling you on many occasions. Our solicitors have even written to you and you ignore them too. We've lost count of the number of times you say you'll call us back and don't, not to mention how many times you tell us your staff are at lunch. Yesterday you told us you haven't received a request to release the paperwork, however a month ago you told us you had! Terrible and disgusting way to treat people that are already feeling the pain of a traumatic road crash.