I have been a QB online customer for almost four y...

I have been a QB online customer for almost four years. On occasion QB and my bank connection has a miss-fire and the software engineers must reset the connection. This repair is usually made within 24 hours. Last week this happened (Sunday) and I contacted QB right away (Monday) and was told it would be taken care of. Two days later I call back to find nothing has been done and they wanted to try more troubleshooting steps (although I was never contacted to try these troubleshooting steps). I walked through these steps and nothing was fixed. I was told it would be escalated and fixed within 24 hours. I then called back a couple days later (Friday) because I still had no connection to sync my bank account and spoke with a supervisor who assured me that it was being taken care of and should be fixed shortly. It is now Monday and still nothing. I contact QB and requested to speak with a director because this issue wasn t being resolved and now 8 days in and getting the same we are working on it spiel. I was told that a Director would NOT speak to me and I would just have to wait until the problem is resolved We are at the end of Dec., tax time is right around the corner and I have no way to reconcile my books for P&L s or balance sheets. This is ridiculous and QuickBooks could care less.