Brittni Foster

Review of Asheboro Ford

You can see previous review. We were told to come ...

You can see previous review. We were told to come back 2 weeks later (we live in Winston and work full time) by Monty and he said he would take a look at the truck and make sure everything was taken care of (he actually seemed nice to bad we didn't get to speak with him).

Interesting how a place can treat its customers so poorly with a ford guarantee sticker. We came back to Winston Salem and went to the parkway ford. Everyone was wearing masks and treated us with such kindness. They took the door panel off for free to find out what the problem was. Unlike the Asheboro ford who just yelled at us telling us we knew this was a problem when we bought it (which is calling us liars). In less than an hour they found the problem and guess what it was covered under the warranty we bought at the asheboro ford.... we only had to pay the $100 deductible. Literally this was all we were asking for.... to know what was wrong and how it could be fixed. Asheboro ford just told us it would cost way to much money and that since we knew about it (which we didnt) it wasn't there problem. The parkway ford even told us they would have never put a ford on the lot with that problem they would have fixed it first an older 2012 model. They are happy to have a life long customer.

You should pride your self on treating people with respect instead of restoring to name calling and defensiveness. Also as a company you should maybe ask your employees to wear masks. My husband at the time had his in hand which he did tell me since we do talk. The issue is that both times we have come in no one is wearing one and you make people feel bad for wearing them ("the government is overstepping").