Charles Dickinson Review of Hyatt Regency Hotel St. Louis
Major disappointment. Room was not well cleaned up...
Major disappointment. Room was not well cleaned upon arrival. Had to request new coffee set because the one in the room was wet and nasty. Hair dryer quit working on the first try and needed to be replaced. There was gum on the floor that got on our socks. Hair in the bathroom upon arrival. This was in an upgrade room with an arch view, by the way. In addition to the extra fee for the view (which was very cool), they also charge $3 for a small bottle of water of the exact kind which we had literally bought for $.89 at the gas station on the trip in. I was unaware upon booking that we would also have to pay an extra $30 per night to park. Maybe that was my fault for not reading carefully enough, but it was disappointing after spending so much for the room. We also paid extra in the room price for breakfast, but still had to pay full price for our third guest (all in one room). And yes, the breakfast buffet is mediocre and not at all worth $20. Overall, it was an expensive lesson in the World of Hyatt. The only saving graces were the friendly staff and view of the arch. Next time we come we ll stay at a budget friendly option, most of which provide basics like parking and standard buffets without making you feel like you re being nickeled and dimed.
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