Kenneth Park

Review of East Bank Club

My family and I were members of this club for over...

My family and I were members of this club for over a decade. The club has everything you need, but with a recent management change, I felt the overall quality (especially the member service) got declined. It seems there were growing number of annoying non members (I could see that by how they behave.). Swimming pools were not as clean as before. Many of the good swim (and tennis) coaches for kids left. They got rid of two of the tennis courts, leaving members hard to book a court on the time they want. I still tried to like the club since I was going there for many years. When the Covid-19 started, they gave all the members two options to keep the account. So I chose one without paying any monthly fees, but they completely ignored my emails so far, and kept charging my account for two months. Then recently I found out that they had just canceled my account. If they treat 10 years old memeber this way, there is no reason I stay with them. Maybe it is just that they don't want me and my family to be there. Or they just don't care. Either way I am not going back to this once-wonderful club. So sad things can deteriorate this fast.