Cathrine

Review of Klika

Shocking customer service! Ordered a tool I needed...

Shocking customer service! Ordered a tool I needed for the weekend on a Tuesday assuming it would be more than enough time since their listing stated 2 - 5 days and we are 30 mins away. Phoned on the Friday and was fobbed off, I asked whether I could come in and buy the same tool and return the other one when it arrived and was told there would be a 20% restock fee. Opened a dispute on the Monday, again was fobbed off and asked to wait, I stated I needed time to purchase the tool elsewhere if I they could not deliver by the weekend as I had already wasted one weekend. Phoned Thursday was told couriers had lost previous one and a new one had been dispatched which I would receive that afternoon. Phoned Friday, was told they don't know when it will be delivered and can't promise anything. Absolute waste of my time. Should have bought it elsewhere.