They have no customer service experience at all. I...

They have no customer service experience at all. I placed an order for new eye glasses for my daughter on 11/29/2012 and the fax didn't go through. I then called 1month later to ask where her new eye glasses were that I made a down payment on and it was like pulling a stubborn tooth out to get it figured out of what even happen. I have left several messages with no return calls... As of today, 1/9/13 I still have never heard back from them and they have NOT returned any of my many messages. I am beyond Livid and they don't even care... I have been going to this Optical office for many years and have never had an experience quite like this. They will probably lose my Business! Their Loss!