Gary Gardner

Review of Hampton Inn & Suites Phoenix-A...

The room was okay, one employee was the problem! I...

The room was okay, one employee was the problem! I booked a family suite (2 queens 1 king). They had 2 towels in the room and I had 6 people, so I went and asked for 4 more towels. The front desk clerk asked me if I had a mask, I replied no. She asked if she could get a mask for me, I replied no. No problem to this point, I don't mind if you ask... But then she gets me 2 towels, hands them to me with attitude and turns to help someone else. I just left to not be confrontational and found a housekeeper and got my other towels. Later, I went to the front desk to ask about the gym, which I reserved. When I was leaving the lobby she yells (with other guests in the lobby) "don't forget your mask when you come back."
I went back in and told her I actually have a medical exemption for masks, to which she basically told me I should have reported my medical exemptions, conditions, etc. to them. Since when has hotel staff become the people I report my medical information to?!?! I thought I was supposed to follow my doctors advice! How have we become so judgmental as a society about masks that the people we are paying our money to treat us poorly if we don't wear one (at the advice of our doctor)???
When I reported her attitude to the manager, while he said she shouldn't have attitude, to my face he still defended her actions by saying that people leave negative reviews online, so here is mine. If this is what motivates them to do something different, then so be it. Don't violate the American Disabilities Act and ask me to report my medical conditions to you, it's illegal!!! I booked a room at another hotel.