Joseph Gonzales

Review of Peabody Orlando Hotel

Terrible first impression. Got a royal run around ...

Terrible first impression. Got a royal run around about our reservation, given wrong information to fix it, and after much persistence was told it was a result of an error in their system. Could not get a straight answer on what caused the 30 minute check in delay (on top of a 4 hour plane delay) and staff was very dismissive. Nothing more was offered than our room key. Terrible service experience. Wasn't even told how to get to our room after all that...