Shaikha AlJaber

Review of Grand Hotel Plaza

The hotel s location is very nice. But the service...

The hotel s location is very nice. But the service is bad and the rooms are quite old and different than how it looks on the internet, you can hear the above rooms walking steps and the toilets flushing and glasses in the room is never removed and there is a picky system for the complementary water ! that we shouldn t ask for. Wifi worked for 1 night and the rest nights it was not working. Even on the phone people hang up on you without saying goodbye. Bad front desk service especially the night shift. Ordered a mini van to the airport and didn t get a confirmation and when I called to confirm and It was forgotten about. I would sacrifice the location for a better service.