Taylor Mantzke

Review of estarland

The customer service is atrocious. There's way too...

The customer service is atrocious. There's way too many employees who seem to be perpetually annoyed, impatient, and put out by customers and working in general. I've been made to feel like an inconvenience so many times I almost never ask for assistance anymore. I usually don't speak to an employee until I'm at the register, but even then, as I am in the act of handing over my money, I'm often treated coldly.

It's not just in store. Today I emailed support a question concerning my transaction history. The support rep misunderstood my question, then when I responded with a clarification they continued to misunderstand, except this time they were rude about it.

I get that this place is boutique and caters to a specific subset of gamers. They have good product, good prices, and free shipping. They don't need to have good customer service to make money, and it's clear that they know it.

I've been shopping here for years, so this review isn't a knee-jerk reaction to my experiences today. This interaction with online support was the last straw.

There are some very helpful and friendly people to be sure and this is not directed at or about them. The in store employee who helped me today was awesome, but he was an outlier, not the norm.