UPDATE: After multiple attempts to reach Botach, ...

UPDATE: After multiple attempts to reach Botach, and with help from the Better Business Bureau, my item finally shipped . It took FOUR MONTHS from order date to ship date. I cannot personally recommend botach to anyone.
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On the positive side, they offered a great price on the product I want to buy.

All the rest is negative: Ordered a product a month ago and it still has not shipped. They did respond once to an email saying they never received my FFL info -- that's untrue as I have confirmation it was sent by email. We resent the information anyway.

They do not answer the phone, do not return phone messages, do not answer additional emails. Product still hasn't shipped. If not shipped very soon I will be contacting my credit card fraud dept. Such a shame.