Had to wait 1hr and 10min for our room after makin...

Had to wait 1hr and 10min for our room after making reservations for the room in advance. Valet parking slow. Customer service absolutely sucks!!! As for room, Jr suite was very nice. Casino was fun. Sry but were I management, I'd be looking for a new job as well as most of the employees. After the wait for our room, not once did anyone apologize for it. After paying $400 in advance, non-refundable, some concessions should have been considered. Will not be staying there again. Will not recommend this place to anyone.