Horrible experience. My recliner has sagging fabr...

Horrible experience. My recliner has sagging fabric in the front and back of the backrest. The stitching on the front of the seat cushion is uneven. The wood base has 13 holes in it, 4 of which are supposed to be there. Snd I have no recourse. The sales rep at the local store contacted his sales rep from the La-Z-Boy company and was told there was nothing they would do. Even the base full of holes,"well that's how some of them come out". Seriously! My guess is that the company is in the process of folding as in my experience, it seems evident they no longer have a Quality Control department or a Customer Service department. I am beyond disappointed. I am appalled.