Chris Pickett

Review of Viceroy Hotel Group - Cassa Ho...

A great hotel right in the heart of Midtown. The p...

A great hotel right in the heart of Midtown. The place was clean and well presented. The staff were friendly and helpful and the rooms were comfortable. The room prices were reasonable and very competitive with other hotels in that area. The key draw is its location. You're never more than a 10 or 15 minute walk from some of the major sights in Midtown, whilst at the same time the hotel is situated on a quieter block. You get the best of both worlds being within easy reach of everything while not being in the thick of the chaos that is time square or around the rockerfella centre. There were a few hiccups which stopped me short of 5 stars: although the room states tea and coffee making facilities it's on request and not as standard, and on our first night when we decided to go out and experience the city the electronic lock on our room had stopped working. It turned out to just be the battery that needed replacing, and in both cases when we contact reception to report the door lock and request the coffee machine they were very quick to act and we had everything sorted within about 10 mins. The facilities staff and the engineer that were sent we also extremely helpful. The only other drawback to the room was that the cupboard space was very limited - you could only hang a few long items and then a few shirts. That normally doesn't bother me as I'm quite happy to live out of suitcases if needs be but my wife prefers to completely unpack so she struggled a bit with hanging clothes and didn't bother to unpack some of them in the end. Not a deal breaker but something to be mindful of if you're in the city on business or are planning to bring a large selection of clothes with you. When I come back to New York I will still choose the Cassa hotel as place to stay and I wed recommend it to anyone looking to experience the heart of the city, in a good location at a reasonable price.