I came in knowing what I wanted---my objective was...

I came in knowing what I wanted---my objective was to get in and out. I learned after asking that it would normally be a longer process, but Will (the sales advisor working with me) made the process easy and quick.

I was in a hurry, so I didn't get all the details on services etc.---and without having to call I got a 2 follow up calls within the month I had bought just to make sure everything was going well with the car.

Working with Will has been a pleasure because even if my question is for the service department or another department he doesn't work in, he has gotten me all the answers fast.

I am in customer service myself, so I am more aware of "high level service" when I experience it (and tend to be a bit more critical) and the ongoing service I have received from Will has taken one more thing off my list I have to think/wonder about, and Ill probably buy my next car from him as well!