ILONA FLINT

Review of East Midlands SHA

water filter system is leaking and very rude custo...

water filter system is leaking and very rude customer service.
I called the customer service as the water filter's valves started leaking. When we tightened the valve screw which is hard plastic the screw snapped.
I spoke to the Manager Ian who was very impatient on the phone and said I should send photos in. When I asked how long the process would take as we have a dripping valve he was very rude, told me that I wasn't listening. I was quite taken aback receiving such a rude response especially as I was calm and reasonable trying to explain the situation. We now purchased a water filter elsewhere.