Roberta Watson

Review of Vacations To Go

When searching for an All-inclusive vacation to Ix...

When searching for an All-inclusive vacation to Ixtapa, Vacations To Go was the first to respond to my information request. Van Johnson called me within 30 minutes to discuss our preferences. He recommended several resort options, which we looked extensively at his recommendations, and emailed back our selection, dates and questions. Van responded by email within minutes that he would get back to us by end of the day with pricing, etc. and was true to his word. By the end of the day we had selected and were confirmed at the IL Presidente Holiday Inn, and on our flight for the dates of travel we requested.
A couple weeks before our vacation, we continued to read the TripAdvisor reviews of the Holiday Inn, which had started at 4 1/2 stars but was suddenly 2 1/2 - 3 stars. We read some disturbing reviews and called Van back with our concerns. With in a few hours, he had helped us find a more suitable resort, The Sunscape Dorado Pacifico, to a Family Suite in the SunClub rooms, upgraded our flights to first class seating and actually saved us a little money in the cost.
Van Johnson, with Vacation to Go was as thorough, professional, friendly and knowledgeable as we could have hoped or expected. We will call him through Vacations To Go for our future vacations. Thank you Van!