Everything was going well till I found out that th...

Everything was going well till I found out that there was another transaction with out tell telling me about it. I called to see what happened and had a bad experience with a woman over the phone named Alison(not sure if I spelled her name right). She was so DISRESPECTFUL towards me when all I'm doing is trying to figure out what was going on. Over and over she kept telling me what other people do when they have their card on file. I have two cards and I was only okay with only using my credit card that day not my personal card. She kept acting like what they did was okay. Like yea I understand that there was another payment that needed to be taken care of but what was not okay is not telling me about it, not getting my okay for it, and being very unprofessional and disrespectful about it. Y'all just lost a client!